Annually the Quality Improvement (QI) Department develops Quality documents that include a QI Evaluation, Program Description, and Work Plan. The development of the Quality documents satisfies Health Plan and NCQA Accrediting body requirements. The QI Evaluation analyze the QI department’s previous year quality indicators, key accomplishments, identify any areas needing improvement, and develop action plans to improve results.
The Program Description and Work Plan establish objectives, goals, QI activities, and the QI Program Structure for the current year.
Copies of the annual QI documents are available by contacting the QI department at the address below.2001 South Andrews Avenue